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Business & Product Analyst


ThinkCERCA is an education technology startup that helps educators teach critical thinking through argumentative writing. Named a "game-changing" education t tool by Bill Gates, our product is proven to help students achieve two years of academic growth per year. We're on a mission to make these results a reality for all students across the country

We’re looking for someone who is passionate about education, passionate about building high quality software, works well with a team, and is interested in joining a fast-paced startup as a product analyst to drive our product to the next level.  Primary skills desired include previous experience interacting with customers, deriving and writing requirements, and working with technology to implement those requirements.


  • Elicit requirements using interviews, analysis, requirements workshops, surveys, and school visits
  • Interact with user stakeholders to understand and refine requirements throughout implementation
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)
  • Successfully engage in multiple initiatives simultaneously
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Improves the application by studying current competitive offerings and identifying how our application should evolve


Required Knowledge & Expertise

  • Knowledge of education or education technology
  • Minimum of 3 years experience as a Business Analyst
  • Demonstrated success defining and helping launching excellent products
  • Excellent written and verbal communication skills
  • Bachelor’s degree
  • Technical background, with experience in web based and mobile platforms
  • Optimally experience working with developers in the Ruby on Rails and JavaScript stack
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority


  • Strong analytical and product skills required, including a thorough understanding of how to interpret customer needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Work independently with users to define concepts and under direction of internal stakeholders
  • Data-driven and analytical. Innate problem solver. Proactive in finding problems AND arriving at a variety of creative solutions.
  • Research oriented. Understand the importance of looking at other successful user experiences and failures.
  • Ability to collaborate and work effectively with remote team
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