What We're About

Are you ready for a mission? The next generation of leaders needs your help.

At ThinkCERCA, we believe critical thinking is the catalyst for change. We build software to teach critical thinking skills by helping students become better writers. Bill Gates called our tools "game-changing" and we’ve seen great results.

But there’s still more we can do.

We’re looking for talented and collaborative team members who are passionate about education and improving the lives of students and teachers.

Sound like you? We'd love to hear from you.

Our Commitment to Diversity

ThinkCERCA’s core values act as a guiding force for the entire team. These values place a specific emphasis on our desire to create and sustain a diverse and inclusive environment for everyone we encounter.

As a team of 35-plus employees, we recognize the importance of bringing a wide range of perspectives to a company that works with a diverse population of students, teachers, families, and administrators. The continued evolution of our product is dependent on the diverse mix of voices and backgrounds from our team.

To be diverse, ThinkCERCA works to recruit, hire, and retain employees from all walks of life. We do not discriminate based on race, color, ancestry, religion, gender identity, national origin, sexual orientation, marital status, ability, or military status. In fact, we love celebrating and learning from the diverse voices that our team brings together. Everyone is welcome here.

To be an inclusive environment for all, ThinkCERCA expects all staff to contribute to and refine our diversity and inclusion practices. It is each person’s responsibility to make all team members feel welcome. We appreciate when our colleagues share their background and experiences in order to continually improve upon our product and services.

The work to create such an environment does not end with hiring. We provide employees with professional development opportunities and trainings throughout the year on topics such as recognizing unconscious bias, giving growth-mindset feedback, and building cultural competency. The work to create a welcoming and diverse environment is never finished—we're looking for team members who will continually push to make ThinkCERCA's culture better.

What We’re Looking for In Candidates

People Who Take Ownership

We believe that everyone within the organization is a leader and owner of our work. No matter your role, you are expected to “own” your responsibilities until they are delivered, including the challenges along the way.

People Who Collaborate

We believe in approaching every aspect of our work as an opportunity to be collaborative partners with all stakeholders, both internal and external. We are looking for team members who embrace collaboration–in any form that is comfortable to them–and who do so in a way that’s understanding, respectful, and appreciative of diverse perspectives and ideas.

People Who Amplify Those Around Them

We value those who seek to improve every aspect of the business, even if it does not have a direct and obvious correlation to their direct role. This is what makes organizational learning scalable across the entire company.

People Who Deliver Results

We want team members who are consistently delivering quantifiable outputs with a high standard of quality, methodology, and timeliness. Each and every day, you are expected to take the appropriate actions to ensure results and communicate about your progress along the way.

People With a Commitment to Learning

ThinkCERCA is a company built upon data- and actuals-driven decision-making. We are looking for colleagues who are diligent about testing hypotheses in order to get to the right solutions quickly.

Senior Literacy Coach and Curriculum Partner - Louisville

Louisville, KY

Full Time

Experienced

ROLE INFORMATION

Start Date: Immediate

Role Type: Full-Time

Location: Louisville area

Travel: Ability and willingness to be on-site locally (regularly) and regionally (semi-regularly). This is an on-site, field-based / work-from-home position and the successful candidate is expected to reside in the Louisville area.

OVERVIEW – ABOUT THINKCERCA
ThinkCERCA is an innovative education technology company committed to providing teachers and students with an effective, research-backed literacy framework for reading and writing across subjects in grades 3-12. Guided by a team of nationally recognized literacy experts, our mission is to deliver engaging, rigorous, and personalized literacy instruction for every student, in every class, every day.

We have an exciting opportunity for a seasoned, talented, and collaborative literacy coach and curriculum partner to help us grow our implementation in the Louisville area and create a thriving community of ThinkCERCA users. This is an on-site, field-based / work-from-home position and the successful candidate is expected to reside in the Louisville area. The candidate should expect to be on-site regularly.

OPPORTUNITY
The Literacy Coach and Curriculum Partner will be tasked with driving the growth of partner engagement and usage to achieve great student outcomes, through personalizing and co-creating a literacy plan in conjunction with the client and executing on that plan. The Literacy Coach and Curriculum Partner is responsible for being an expert literacy resource for the client and will create and deliver assets such as, but not limited to, professional development at the teacher, school leader, and district leader level and curriculum alignments. Additionally, the Literacy Coach and Curriculum Partner will drive expanded use within and across districts in the region with ELA teachers and their teams in grades 3-12. Our Literacy Coaches and Curriculum Partners are leaders within the ThinkCERCA organization and go the extra mile for their clients and students. This role in particular includes managing a local team, so educational leadership experience is essential.

WHO YOU ARE

You are a former school leader who is passionate about literacy for all students and are eager to join a fast-paced, growing organization where you have the opportunity to pair your pedagogical and curriculum knowledge with your impeccable organizational and time management skills. You are a seasoned school leader (examples: Department Chair, Instructional Coach, Assistant Principal, or Principal) or district level (examples: Literacy Coach, Literacy Superintendent) with an ELA background. Your ability to build relationships and lead others is a superpower, and you effortlessly do that by attending to the individual needs of the people you work with. As a life-long educator, you enjoy and excel at creating, personalizing, and delivering professional learning, have a very deep understanding of secondary literacy, and can communicate effectively.

In this role, you will

Manage a small, local team in the Louisville area.
Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform
Collaborate with the district teams and our learning science team to develop custom best practice materials for Louisville educators
Act as the customer advocate ensuring area educators' product and content requirements are communicated to the ThinkCERCA product, content, learning science, data science, and engineering teams
Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience
Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
Support organization of online and in-person events to drive user engagement and fidelity to the school and district adoptions
Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization
Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Account Management Team

Director of Regional Partnerships + Executive Consultant Team (Senior Specialists)

Additional Direct Support Available

Learning Science Team
Data Science Team
Product Support

QUALIFICATIONS

The ideal candidate for this role

School or district level leadership experience
3-12th grade literacy knowledge
5+ years of experience in teaching ELA (preferably a diverse range of students)
Curriculum Development experience
District level or school level leadership experience a plus
Excellent communication and presentation skills
Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
Demonstrated service-delivery experience with educational SaaS solutions
5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles

HOW TO APPLY

This is a full-time position with a salary depending on experience and equity opportunities.

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