What We're About

Are you ready for a mission? The next generation of leaders needs your help.

At ThinkCERCA, we believe critical thinking is the catalyst for change. We build software to teach critical thinking skills by helping students become better writers. Bill Gates called our tools "game-changing" and we’ve seen great results.

But there’s still more we can do.

We’re looking for talented and collaborative team members who are passionate about education and improving the lives of students and teachers.

Sound like you? We'd love to hear from you.

Our Commitment to Diversity

ThinkCERCA’s core values act as a guiding force for the entire team. These values place a specific emphasis on our desire to create and sustain a diverse and inclusive environment for everyone we encounter.

As a team of 35-plus employees, we recognize the importance of bringing a wide range of perspectives to a company that works with a diverse population of students, teachers, families, and administrators. The continued evolution of our product is dependent on the diverse mix of voices and backgrounds from our team.

To be diverse, ThinkCERCA works to recruit, hire, and retain employees from all walks of life. We do not discriminate based on race, color, ancestry, religion, gender identity, national origin, sexual orientation, marital status, ability, or military status. In fact, we love celebrating and learning from the diverse voices that our team brings together. Everyone is welcome here.

To be an inclusive environment for all, ThinkCERCA expects all staff to contribute to and refine our diversity and inclusion practices. It is each person’s responsibility to make all team members feel welcome. We appreciate when our colleagues share their background and experiences in order to continually improve upon our product and services.

The work to create such an environment does not end with hiring. We provide employees with professional development opportunities and trainings throughout the year on topics such as recognizing unconscious bias, giving growth-mindset feedback, and building cultural competency. The work to create a welcoming and diverse environment is never finished—we're looking for team members who will continually push to make ThinkCERCA's culture better.

What We’re Looking for In Candidates

People Who Take Ownership

We believe that everyone within the organization is a leader and owner of our work. No matter your role, you are expected to “own” your responsibilities until they are delivered, including the challenges along the way.

People Who Collaborate

We believe in approaching every aspect of our work as an opportunity to be collaborative partners with all stakeholders, both internal and external. We are looking for team members who embrace collaboration–in any form that is comfortable to them–and who do so in a way that’s understanding, respectful, and appreciative of diverse perspectives and ideas.

People Who Amplify Those Around Them

We value those who seek to improve every aspect of the business, even if it does not have a direct and obvious correlation to their direct role. This is what makes organizational learning scalable across the entire company.

People Who Deliver Results

We want team members who are consistently delivering quantifiable outputs with a high standard of quality, methodology, and timeliness. Each and every day, you are expected to take the appropriate actions to ensure results and communicate about your progress along the way.

People With a Commitment to Learning

ThinkCERCA is a company built upon data- and actuals-driven decision-making. We are looking for colleagues who are diligent about testing hypotheses in order to get to the right solutions quickly.

Regional District Success Manager-Florida

Remote

Full Time

Customer Success

Senior Manager/Supervisor

ThinkCERCA - Regional District Success Manager-Florida

OVERVIEW – ABOUT THINKCERCA
ThinkCERCA is an innovative education technology company committed to providing teachers and students with an effective, research-backed literacy framework for reading and writing across subjects in grades 3-12. Guided by a team of nationally recognized literacy experts, our mission is to deliver engaging, rigorous, and personalized literacy instruction for every student, in every class, every day. ThinkCERCA is an adopted Core Curriculum for the state of Florida and can also be used to supplement other core curriculum offerings.

We have an exciting opportunity for a seasoned, talented, and collaborative success manager to help us grow our implementation for Schools and Districts in Florida and create a thriving community of ThinkCERCA users. This is an on-site, field-based/ work-from-home position, and the successful candidate is expected to reside in Florida but be able to travel across the state.

RESPONSIBILITIES
The Regional District Success Manager will be tasked with driving the growth of partner engagement and usage to achieve great student outcomes and drive expanded use within and across districts. The pilot phase of the adoption period will be treated exactly the same as an implementation with one of our partners.

Partner with the Florida Regional growth team to ensure the successful implementation and expansion of ThinkCERCA throughout target school districts.
Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization
Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform
Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience
Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
Support the organization of online and in-person events to drive user engagement and fidelity in the Florida Region
Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Account Management Team

Director of Regional Partnerships + Executive Consultant Team (Senior Specialists)

Additional Direct Support Available

Regional Sales Team focused on growth and expansion in the region
Learning Science Team
Data Science Team
Product Support

QUALIFICATIONS

Previous experience as a Principal or District leader (preferred) is required
Must reside in Florida but be willing to travel statewide and occassionally out of state for team meetings and conferences
Excellent communication and presentation skills
Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
Demonstrated service-delivery experience with educational SaaS solutions
5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles
Bilingual (Spanish) a plus

HOW TO APPLY

This is a full-time position with a salary depending on experience and equity opportunities.

Please send your resume, a brief cover letter, and [email protected] with Regional District Success Manager-Florida in the subject line.

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